1. 7-Day Money-Back Guarantee

At NaukriPilot, customer satisfaction is our top priority. We provide a 7-Day Unconditional Money-Back Guarantee for all new subscription plans (including Test Drive ₹99/wk, Pro Monthly ₹399/mo, and Annual ₹3999/yr).

No-Risk Evaluation Period

If the service fails to refresh your resume or if you are unsatisfied with the tool for any reason within 7 days of initial payment, you are eligible for a 100% refund.

2. Step-by-Step Refund Request Process

Requesting a refund is simple and fast. Follow these steps:

  • Step 1: Send an email from your registered NaukriPilot email address to support@webnexalabs.in.
  • Step 2: Set the subject line to "Refund Request - [Your Registered Email]".
  • Step 3: Include your Cashfree payment order reference ID or transaction date.

Our support team will verify your payment details and initiate the refund within 12–24 hours.

3. Refund Processing Timelines

Once approved, refunds are credited back to the original payment method through our payment gateway provider (Cashfree Payments):

  • UPI Payments (Google Pay, PhonePe, Paytm): 1 to 3 business days.
  • Credit / Debit Cards: 5 to 7 business days depending on your issuing bank.
  • Net Banking & Wallets: 3 to 5 business days.

4. Non-Eligible Cases

Refunds may be denied under the following limited circumstances:

  • Refund requests submitted after the 7-day initial guarantee window has expired.
  • Failure of auto-updates caused by incorrect password credentials entered by the user where no support ticket was filed to correct them.
  • Accounts terminated for violation of our Terms of Service (e.g., unauthorized automated spamming).

5. Subscription Cancellation vs. Refund

It is important to note the difference between cancelling a renewal and requesting a refund:

  • Cancelling Subscription: Stops future automatic renewals. You maintain active automated updates until your current paid billing period ends.
  • Requesting a Refund: Cancels your subscription immediately and returns 100% of your initial payment.

6. Billing & Refund Support

For any questions regarding billing statements, pending refunds, or transaction receipts, contact our billing desk directly:

Email Desk: support@webnexalabs.in
Operating Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST